Quality
ISO 9001 is defined as the international standard that specifies requirements for a quality management system (QMS). Organisations use the standard to demonstrate the ability to consistently provide products and services that meet customer and regulatory requirements related to a product or service. It helps businesses and organizations to be more efficient and improve customer satisfaction.
Who should look at ISO 9001:2015?
Any organisation can benefit from a quality management system, if it focusses on the following management principles of a business –
- Customer Focus
- Process Approach
- Leadership
- Improvement
- Engagement of People
- Evidence -based Decision making
- Risk management
- Relationship management
Benefits of the system
- Understand the full context of your company and who might be affected by it. This will enable the company to clearly define their objectives and understand new opportunities.
- Putting the customers first by ensuring that you constantly meet your customers’ needs and exceeding their expatiations. This will ensure customer retention, new clients and increase your revenue.
- Work more efficiently – everyone in the company will be aligned with the processes in the business, which will increase productivity and efficiency that will bring internal costs down.